Returns Policy

Returns

Our policy here at Urban Body is 14 days from purchase. If your item/s are over 14 days since purchased, unfortunately, we cannot offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. 
We do not offer returns for change of mind. 
We also do not accept products that have been used. 

Additional non-returnable items:
- Gift cards
- Pre-pay treatment services

To complete your return, we require a receipt or proof of purchase.

Refunds (if applicable)

Once your return is received and inspected, we will send an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, your refund will be processed, and a credit will automatically be applied to your original method of payment.

Sale items (if applicable)

Only regular priced items may be refunded, unfortunately, sale items cannot be refunded.

Exchanges (if applicable)

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at bathurst@urbanbody.com.au and send your item to:

Attn: Returns
Urban Body
Suite 1/73a William Street
Bathurst NSW 2795, Australia

Shipping

To return your product, you should mail your product to:

Urban Body
Suite 1/73a William Street
Bathurst NSW 2795, Australia

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.